Cancellation and refunds

Subscriptions and one-time purchases

For a subscription, open the membership page in your AALookup account and use its management link, or follow the link in your receipt. Cancel future renewal through the service that processed your purchase. Cancellation stops later renewal charges and does not itself refund a completed payment; access continues for the remaining paid service period.

A one-time Waffo Pancake purchase of 1 or 12 months has no automatic renewal to cancel. Its service ends on the date shown in your account. You can view these orders in the Waffo Pancake order portal using the email address entered for payment.

Request a refund

For purchases processed by Paddle, eligibility and handling follow the Paddle Refund Policy and Paddle Buyer Terms, including applicable statutory withdrawal and consumer rights. Use the support link in your receipt or Paddle payment support.

For Waffo Pancake subscriptions and one-time purchases, open the order portal with your payment email, or use the support link in your receipt. Refund requests are assessed under the purchase terms and applicable consumer rights; submitting a request does not mean it has been approved.

There is no separate promise of an unconditional refund for every payment. For AALookup issues or help locating a purchase, contact support@aalookup.com. Include the order reference and problem, but never send a password or full payment-card details.

What happens to your membership

An approved refund or payment reversal may remove the membership and unused allowance associated with that purchase. Other valid membership periods remain subject to their own terms. Refunds do not delete your local word library or saved cloud learning records.

Other purchase channels

This page covers Paddle and Waffo Pancake purchases. For purchases through another store or seller, use that channel’s receipt and refund process. Your mandatory consumer rights are not limited by this explanation.